Privacy Policy

TekSignage (“we”, “our”, or “us”) is a digital signage platform operated by TekSpert Ltd, a company registered in England and Wales. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our web application, Android TV application (“TekSpert Media”), and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Organisation/company name
• Password (stored securely using industry-standard encryption)
• Billing information (processed securely via Stripe)

2.2 Device Information

When you connect a device to our platform, we collect:

• Device identifier (MAC address)
• Device name and type
• Operating system version
• Application version
• IP address (for connectivity and diagnostics)
• Device online/offline status and last seen timestamp

2.3 Media Content

We store media files (images, videos, documents) that you upload to display on your signage devices. This content is stored securely and is only accessible to authorised users within your organisation (tenant).

2.4 Usage Data

We automatically collect certain information when you use our platform:

• Log data (access times, pages viewed, referring URLs)
• Device playback status and synchronisation data
• Platform interaction metrics

We use the information we collect to:

• Provide, operate, and maintain our digital signage platform
• Authenticate devices and manage secure media delivery
• Synchronise content playback across your devices
• Monitor device health, uptime, and connectivity status
• Process payments and manage your subscription
• Send service-related communications (e.g., downtime alerts, updates)
• Improve and optimise our platform and user experience
• Comply with legal obligations

We implement robust security measures to protect your data:

We do not sell, trade, or rent your personal information to third parties. We may share data only with:

• Payment processors – Stripe processes payment information securely. We do not store your full card details.
• Hosting providers – Our servers are hosted in secure UK-based data centres.
• Legal authorities – If required by law, regulation, or legal process.

Our web application uses essential cookies for:

• Authentication – To keep you logged in and maintain your session
• Preferences – To remember your display settings and preferences
• Security – To protect against unauthorised access

We do not use tracking cookies, advertising cookies, or any third-party analytics that track individual users.

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account data – Retained until you delete your account
• Media files – Retained until you delete them or close your account
• Device logs – Retained for up to 90 days for diagnostic purposes
• Payment records – Retained as required by UK tax and accounting regulations

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the right to:

• Access – Request a copy of the personal data we hold about you
• Rectification – Request correction of inaccurate personal data
• Erasure – Request deletion of your personal data (“right to be forgotten”)
• Portability – Request your data in a structured, machine-readable format
• Restriction – Request restriction of processing of your personal data
• Objection – Object to processing of your personal data

To exercise any of these rights, please contact us at privacy@tekspert.co.uk. We will respond to your request within 30 days.

Our Android TV application (“TekSpert Media”) collects the following device-specific data:

• Device MAC address for unique identification and pairing
• Network connectivity status and IP address
• Application version and operating system details
• Playback status for synchronisation across devices

The app requires internet permission to connect to our servers and receive media content. The app does not access contacts, location, camera, microphone, or any other personal data on the device. The app does not contain any advertising.

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we discover that a child under 16 has provided us with personal data, we will delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: